Amazon Alexa and I: Exploring Factors Affecting Usage Behaviours and Patterns Over Time

The proliferation of Voice Controlled Smart Assistants (VCSAs) is increasing, and this is expected to continue in the future. There is much promise in how the growing capabilities of these Artificial Intelligence-powered devices can affect user experiences, usage and habit yet little is known about these areas. This study aims to contribute to knowledge in these areas by utilizing an interpretive philosophy and a qualitative approach. A tri-phased data collection process was utilized which included the collation of diary data from fourteen participants over an eight-week period. This short paper provides insight into the key findings identified which highlight: how usage evolves over time, and factors that affect this evolution. The paper also discusses further steps the researchers will take to progress this study.