Determinants of Effective Public Service Delivery in Local Governments of Sri Lanka: Employees’ Perspectives

Successful implementation of the Sustainable Development Goals (SDGs) requires proper identification of the needs of the people with multi-stakeholder partnerships. Local governments are suitable mechanisms that have the potential to articulate the needs of the local community. If the people are satisfied with the public service, that ensures peace, justice, and strong institutions promoting effective and accountable public service at the community level. Improving the effectiveness of public service delivery has been a challenge for most developing countries both at the local and national levels. There is no exception to Sri Lanka. Local governments’ service delivery in the country is seriously subject to criticism. This study examines the significant factors affecting effective public service delivery in local governments in the Western Province of Sri Lanka. The study found that employees’ commitment and people’s participation significantly affect the effective public service delivery in the local governments and proposed policy measures to improve the effectiveness of the public service delivery in the local governments of Sri Lanka.