E-Governance in Pakistan: A Tool for Sustainable Development or Myth

Pakistan’s government has integrated IT-based facilities and infrastructure into its IT Policy and Action Plan 2000, recognizing its importance in achieving Sustainable Development Goals (SDGs). While e-governance can improve public service delivery, success is not guaranteed due to the country’s unique context. This chapter assesses the e-governance initiatives of three provincial-level public departments in Pakistan, using Gartner’s maturity model for analysis. The COVID-19 pandemic has disrupted the implementation of SDG, but it has also compelled governments to adopt technology to revive the economy, protect communities, and ensure sustainable growth.