Senior Citizens’ User Rate on Digital Healthcare Services in Selangor: A Case Study on SELangkah Application

Digital Healthcare services are important to provide support for the citizens to manage their health and wellbeing needs, especially for senior citizens who are above 65 years of age. Effective use of these services could potentially present a lower healthcare cost while enabling the citizens to monitor their own health conditions. With senior citizen population is expected to reach 7.3% in 2023, Malaysia is considered as an ageing country and in the state of Selangor alone, the total population of senior citizen is at 5.6%. Therefore, it is important to investigate senior citizens’ usage of digital healthcare services and how these services can improve their health and wellbeing. The aim of this research is to study the user rate of digital healthcare services among senior citizens living in Selangor. This research will use SELangkah mobile application; a service offered by the State Government of Selangor, as a case study for this research. The methods will be through descriptive data analysis covering the user rate level and the most used features of the application services. It was found that the user rate of senior citizens is at 3.8% and the most used digital services includes SELangkah Saring, Bingkas, Zakat and Selvax. This shows that SELangkah application is an effective platform to execute state government’s initiative and for senior citizens, the most used features include Zakat payment, registration for health screening and vaccination purposes. Nevertheless, the low number of user rates among senior citizens are rather alarming which means a lot more awareness campaign will be the next best step for the service provider to consider.