The Leadership Competencies During the Crisis in Aligning the TQM Success Factors in the Higher Education Sector

In this new era of management all sectors are fully oriented towards producing and providing best of the products and services for the customers. This has benefitted in developing the most advanced and elaborate system of production and operations labelled as Quality management or Quality services. With the emergence of the quality concerns, the specifications for achievement of Quality also emerged. Now quality is the watchword in every sphere of activity, including academic sector. The research study is to address the leadership qualities for academic administrators including all sectors of management namely production and service sector. Total Quality Management is the matter of requirement in every production and service sector is a wide approach that recently proved its implementation importance in different sectors. Leadership plays a vital role in the success of any organization. This research aims to find out the leadership competencies for crisis management in alignment with TQM success factors. The data needed for the study included both quantitative and qualitative data, collected through discussions and interviews, analyzed based on statistical inferences to arrive at the result of the study. Senior management staff and academic leaders from the CAA accredited organizations formed the part of the population for the study. From this population, selected respondents were contacted for purpose of the study to know the approaches in which the leadership acted during the crisis situations. The factors related to the Quality management protocol with regard to the Leadership qualities namely Leadership Performance, Process Control and Improvement, Employee Involvement and stakeholder focus were discussed as part of the research study. The study in this area provided the response towards the fact that it is crucial for the top management to perform as true leaders for implementing TQM during any crisis situations. The research has administrative and theoretical implications for the design and formulation of TQM operations strategy in higher education sector during crisis situations.