Artificial Intelligence (AI) Facilitated Data-Driven Design Thinking

This paper describes an approach to integrating Design-Thinking (DT) and User-Centered Design Process (UCD) activities into a process that is facilitated by artificial intelligence (AI) for improved collaboration and data-driven decision-making at a faster pace, so as to improve the adoption. It also aims to identify if the AI can facilitate design thinking sessions and act as a collaborator to help the participants make decisions based on data faster. The proposed concept has been tested by developing an AI powered whiteboard software using Open AI’s APIs and a custom ML model on user-profile data to manage it, which was then run by a group of users for their Design-Thinking session for testing and accessing its success in enhancing the design process. The AI-facilitated design-thinking process produced desirable outcomes in significantly less time and helped speed up the Design-Thinking process.