The Dynamics of Collaborative Decision-Making with Intelligent Systems

Intelligent systems support decision-makers in complex tasks by utilizing advanced technologies such as machine learning, artificial intelligence, or deep learning. Despite their potential to increase decision performance, several barriers exist to the widespread adoption of these complex systems. By examining the past IS adoption literature and the unique characteristics of intelligent systems, we propose the situation awareness model as a promising theoretical framework that can shed light on human-AI interaction effectiveness. Using this vantage point and our preliminary interview data with expert decision-makers, we identify several challenges to be addressed for effective human-AI collaborations.