Systems Thinking Design in Action: A Duplicated Novel Approach to Define Case Studies

This study uses systems thinking as a duplicated research methodology to define and validate a case study early. This case study is a part of a complex sociotechnical research project. We use a systemigram to visualize the case study, including its different aspects, also called embedded units of analysis. This visualization aids in sharing, understanding, and stimulating discussion, explanation, and communication among heterogeneous stakeholders from industry and academia. We support the systemigram as a conceptual model with other systems thinking tools, including a context diagram, and customers, actors, transformation, worldview, owner, and environment (CATWOE) analysis. In addition, we applied other tools, such as workflow analysis and stakeholder analysis. We found that using systems thinking and its tools, mainly systemigram, aids researchers in well-defining, understanding, validating, and communicating the case study, its context, its aspects, its goals, and its relations among the heterogeneous stakeholders.