Emotionally Intelligent Leadership and Organisations

In this chapter we have identified that an emotionally intelligent culture provides a clear basis for building employee commitment and engagement. While the model of an emotionally intelligent culture and related research is by no means exhaustive, we hopefully, provide some ‘food for thought’. Based on our work we arrive at a useful definition of OEI: Organisational emotional intelligence consists of organisational capabilities and competencies that facilitate the expression of individual emotional intelligence amongst employees and allows the organisation to be aware of the emotions of its members and to manage these effectively. This definition and the areas covered in this chapter may prompt the reader to identify the ‘people’ systems and processes that could be reviewed in their organisation.