Information Technology in Supply Chain Management. Case Study

Information technology advancements have made communicating information easier for supply chain participants. The performance of the supply chain may be improved by raising the quality of the information. This article aimed to identify information technology tools/instruments companies can use to manage effective supply chains. The data collected for this article was obtained from 100 companies located in Tiranë and Durrës, in Albania, during the mid-year of 2022. The relationship between CEOs/managers, information sharing, information quality, and information technology tools/instruments was examined in this article. The results showed that information technology tools/instruments significantly affect information quality and information sharing for managing the internal work of companies. The results gained from this article benefit managers, information technology specialists, and CEOs of companies. Relationships between supply chain partners and companies with the help of information technology in information sharing can help companies operate better and gain a competitive edge.