The Impact of Smart Tourism on Tourist Experiences

The tourism industry has witnessed significant growth and transformation in recent years, becoming one of the most dynamic sectors globally. With the increasing number of tourist arrivals, the integration of cutting-edge technologies, including Computer Reservations Systems (CRSs), Global Distribution Systems (GDSs), the Internet, and various contemporary smart technologies, has not only enhanced the convenience and efficiency of travel but has also revolutionized consumer behavior and expectations. Modern travelers demand personalized and tailored experiences that cater to their individual preferences and interests. Understanding the technological effect of so-called smart tourism on the tourist experience is crucial for companies and tourist destinations to remain competitive in the rapidly evolving scenario. This article aims to provide a comprehensive review of the influence of smart tourism technologies on the tourist experience. By synthesizing the latest research, examining industry practices, and analyzing tourist behaviors through surveys, we explore the ways in which technology has reshaped the tourism experience.