Factors Influencing the Adoption of Business Intelligence in Islamic Banks

In the banking industry, the use of business intelligence (BI) technology has become increasingly significant due to the constantly evolving environment. These technological advancements are essential tools for making informed decisions and developing sound strategies. In the context of Islamic banking, which follows Sharia law, the importance of BI is even more emphasized. This qualitative study examines the various factors that influence Islamic banks in Jordan when deciding whether or not to adopt BI. Through a phenomenological approach, we conducted in-depth interviews with key stakeholders, including upper management, IT, and operational staff. The thematic analysis allowed us to extract six overarching themes from the interview data. These themes include cultural alignment and Sharia compliance, management support and leadership vision, technical feasibility and integration challenges, employee readiness and training, data security and privacy concerns, and the potential for enhanced decision-making. The findings highlight the critical role of cultural alignment, the impact of leadership support, and the difficulties of integrating cutting-edge technology with Sharia law. The research provides Islamic banks in Jordan with several recommendations, such as building ethical alignment, empowering leadership, emphasizing technological preparation, investing in staff training, and addressing concerns over data protection. This research contributes significantly to the Islamic banking sector by shedding light on the complexity of BI adoption and its consequences for incorporating technology within the framework of Sharia principles. Additionally, this research can provide helpful insights.