Operational Building Management: Key Aspects in the Pursuit of Greater Efficiency and Sustainability

Whatever the nature of the built heritage, its operation is an important part of the overall management function. It encompasses a wide range of services, skills and tools required to ensure that the built environment meets its objectives, not only in terms of effectiveness but also in terms of economics and sustainability. Indeed, more efficient buildings help us fight climate change and improve our daily lives, putting sustainability concerns on the agenda. In this sense, it is essential to identify the main drivers of change that need to be taken into account, particularly by building managers, who should work in full harmony with other stakeholders such as users, operators, service providers, etc. Based on a comprehensive review, this article summarises what may be the best guidelines to help managers incrementally improve the sustainability of existing assets. In this case, the analysis drivers affecting facilities will focus simply on issues such as water, energy, materials, waste and recycling, and environment and comfort. The aim is that by taking these details into account, managers will be able to plan and achieve sustainability goals in a stepwise manner, incorporating best practice measures, achieving significant cost savings, lasting social impact and making buildings more environmentally friendly and comfortable.