Recommendations for the Creation of Usable Critical Infrastructure for the Delivery of Priority Services of State Bodies

This paper presents the conclusions derived from the experience of IT technicians employed in the state bodies of the Republic of Serbia during wartime and subsequent treatments of similar problems in a government environment. Due to global circumstances and given conditions, the experience was gained on specific needs and ways of designing and maintaining usable critical infrastructure to deliver priority services to state bodies. The experience is combined with expertise in implementing ISO standards in this area. The empirically recognized guidelines and solutions, supported with standards, can help create recommendations to tackle the problems following current events. These recommendations can be directed to IT experts employed in state bodies to allow them to be efficient in normal circumstances without infrastructure disruptions and in situations when total disruptions of critical infrastructure may occur. Maintaining priority services on such infrastructure is undoubtedly a technological but also an organizational and procedural challenge. The paper presents a global strategic-operational-tactical model emphasizing cooperation with procedural and organizational factors as a prerequisite for a functional technical framework for managing infrastructure.