The Role of Trust and Ethics in IT Administration and Its Impact on an Organisation

Information Technology administration plays a crucial role in today’s digital world, where devices are networked, and computer devices are used to accomplish tasks. A lack of policies and ethics fuelled by overtrust in this field can have a devastating impact on organisations and humans. The COVID-19 pandemic period was when organisations had to rush into technology solutions to ensure business continuity. Therefore, it is vital to understand the criteria businesses employ during solutions deployment. The interview questions primarily focussed on whether the trust was prioritised. If it was, questions were formulated in such a way as to understand the correlation between trust and ethics. This work further explored whether the trust of Senior management (elites) was exploited and whether it adversely affected the organisations. Through methodical data collection in the form of a semi-structured interview, meticulous qualitative work has been employed. Participants included Senior management (elites) and technicians. They primarily work in organisations in Seychelles, but their companies are headquartered in different countries in the Asian continent. Thematic analysis was used to analyse the responses, which generated three main themes: profile, solution deployment and trust.