Computer Room Failure Reporting System for a Higher Education Institution

Computer rooms are essential spaces in higher education institutions, they are used for classes, laboratories, and practice sessions related to the various academic programs. In order for students to be able to use computer room equipment without any inconvenience, it must be in perfect working order. Nevertheless, it is very common for computer room equipment to experience malfunctions as a result of excessive or improper use. Therefore, it is essential that these malfunctions are identified and communicated promptly so that they can be resolved by those responsible for equipment maintenance. To address this need, SisReport is proposed as a platform that allows students affected by device failures to make a direct report to the maintenance area. The proposed system will be evaluated from the point of view of user experience. The evaluation of the first version of SisReport involved students, teachers, and the Information and Communications Technology (ICT) team of the Institución Universitaria Colegio Mayor del Cauca. The findings of the evaluation showed that the proposed system is effective for notifying equipment failures in computer rooms compared to the current manual way. The system described in this article can be used by other institutions of higher education to facilitate students’ reports of failure of computer equipment in the computer rooms.