The Order of Business Process Digitalization in Romanian Small- and Medium-Sized Enterprises

Our exploratory research study’s main objective is to analyze the technical digitalizationDigitalization requirements of 60 commercial contracts signed with Romanian Small and Medium Size EnterprisesSMEs from the field of Services, HealthcareHealthcare and Manufacturing, in order to assess the context, process improvement, order, and perceived importance of digitizing 9 main groups of businessBusiness processes, such as those belonging to: Marketing, Sales, Sales Order, Invoices, Price ManagementManagement, Projects, Post Sales, Calendar ManagementManagement and ETL. The findings of this study may be used not only to provide a glimpse into the context and order of businessBusiness process digitalizationDigitalization, but also to show for which businessBusiness processes SMEsSMEs in RomaniaRomania are willing to invest for their digitalizationDigitalization.