Core Capabilities for Digital Transformation
摘要
In our IT and business research over a 40-year timeframe, a distinct evolutionary pattern has emerged in technology adoption, impact and value. From Office Automation in the 1980s, through IT OutsourcingIT Outsourcing (and later BPO) in the 1990s and early 2000s, to the Internet and Cloud Computing and more recently RPA and Intelligent Automation, this pattern is self-evident and self-reinforcing: new technology is always initially valued and deployed as a vehicle for cost reduction.