Creating Public Value Through Nonprofit Involvement in Service Delivery: The Case of Veterans Services

This chapter contributes to the discussion of public value creation by examining the role of nonprofits in public service delivery through the lens of a specific policy context: veterans services. In this process, we present descriptive data from a sample of 70 nonprofits serving veterans along with qualitative data from in-depth interviews with 13 executive leaders of these organizations. While the chapter is situated in a specific policy context, the case built in our chapter is that nonprofit involvement in service delivery can produce public value in a variety of measurable ways.