A Comparison Between the Most Used Process Mining Tools in the Market and in Academia: Identifying the Main Features Based on a Qualitative Analysis

There are several tools focused on process mining with different functionalities and purposes of use, ranging from the most intuitive to the extremely complex, configuring a difficult task to choose the tool that best applies to your work. With this in mind, a comparative study of the process mining tools used in the commercial and academic environments was developed. The work was developed from a bibliographic research of the business process management area, process mining, event logs definition, the XES standard, of the process mining tools, studies advanced about the process mining tools and identification of the most cited tools. Differences were verified between tools with academic proposals of the commercial ones, based on functionality, availability, customization possibility and support. In addition, the tools that simultaneously attend to these different kinds of audiences (commercial and academic) has been identified, were Celonis and ProM 6, respectively.