What Happens When a Chatbot Gives Detrimental Advice? Who’s Responsible?

Many online ChatbotsChatbot provide disclaimers letting the public know that it is possible to get misinformationMisinformation or just incorrect information from the ChatbotChatbot. Additionally, businesses are already rolling out training and ChatbotChatbot rules/policies internally because of the potential risks and liabilities of wrong information created and used by persons within the company using a ChatbotChatbot for work-related efforts and/or the dangers of misuse and misunderstanding by users of a company’s products and related data artifacts. However, providers of these disclaimers are still in the minority of ChatbotChatbot producers. We will discuss what happens when incorrect information is provided to the user by a ChatbotChatbot and what ramifications are there for both the user and the company who provided the ChatbotChatbot.