Identity and Access Management in Tourism and Hospitality

Identity and Access Management (IAM) systems are essential for managing access to digital resources in the tourism and hospitality industry. This paper intends to present a holistic review of Identity and Access Management in general and explore the recent techniques used in Tourism and Hospitality. Also, we inferred the challenges of using IAM techniques used in Tourism and Hospitality. Moreover, we showed that recent techniques of IAM, such as multi-factor authentication (MFA), identity federation, (IF), Role-based access control (RBAC), artificial intelligence (AI), and machine learning (ML), have been increasingly adopted in the tourism and hospitality industry to improve security, manage employee access, and protect guest information. The use of these IAM techniques has shown promising results in reducing the risk of data breaches, enhancing user experience, and improving overall security in the hospitality industry. Multi-factor authentication, attribute-based access control, homomorphic encryption, cloud-based identity management systems, and user behavior analytics are also some recent techniques that have gained popularity in the industry.