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Problem-Solving and Public Services

  • Tony Kinder,
  • Jari Stenvall

摘要

Successful human societies and successful humans are good at problem-solving because it brings benefits. In doing so, they deploy socially honed learning faculties (language, cognition, recall memory, consciousness) unique to the human species. Problem-solving is inseparable from progress since solutions to one set of problems give rise to the next set: there is no status in social problem-solving. Humans build on general, transferable theoretical knowledge and craft skills, learned in logic-of-practice, coupled with context-specific knowledge (subjective and emotional), expanding the stock of solved problems and mobilising new capabilities.