The Use of M-Government Apps and the Levels of Public Satisfaction with M-Services Quality

The digitalization of various services has grown rapidly in recent years, which was a boon during the pandemic. Services such as financial transactions, medical assistance, government services, and bill payments became more convenient through various mobile apps. Several studies have previously been conducted. However, this study presents a conceptual model to determine the extent of public use of mobile government (M-government) apps within the Kingdom of Bahrain and the level of public satisfaction with the M-services provided. Furthermore, this study investigates a model that can measure the level of satisfaction with the quality of the M-service in its various aspects. Data was collected through the survey research method, and statistical software was used to analyze and present the data. The results demonstrated that the specific model successfully established a significant relationship between the various parameters of actual usage and public satisfaction levels.