Entutela 2.0: Enhancing Legal User Experiences Through Understanding the Narrative of Facts and Claims

Entutela is a prototype legal interface built to allow anyone to draft and file a tutela (a writ of protection of constitutional rights) without legal assistance or any specific knowledge. The tutela was implemented in 2021 as a digital tool to improve citizens' experience and contribute to the judicial branch's digital transformation. This article describes the second iteration of Entutela, where we focus on constructing content by citizens and developing the interface at the front-end and back-end levels. Both developments involve a transdisciplinary approach to access to justice, combining design, law, and engineering to define, analyze, propose, and implement solutions that respond to the real needs of the context, taking into account regulatory constraints, stakeholder visions, and impacts within the system. The article also emphasizes the need to adapt legal artifacts so as to make them available to everyone, regardless of their complexity, exploring the potential of legal interfaces within a digitized legal system. Overall, the article highlights the importance of developing user-friendly legal interfaces to promote access to justice and close the gap between legal knowledge and the public.