The Implementation of Risk and Business Continuity Management Systems in Healthcare Supply Chain in Times of Crisis

This chapter aims to highlight the importance of combining risk and business continuity standardized management systems in the supply chain. For this purpose, a case study is presented of a Greek company active in logistics and dealing with the sale and distribution of medical devices. The company has been certified according to ISO 22301 standard for business continuity and at the same time implements the ISO 31000 standard for risk management. Specifically, this chapter presents how the combined implementation of the standards mentioned above helped the company successfully handle the two most significant crises in the modern history of Greek companies (i.e., the imposition of capital controls and the COVID-19 pandemic). The findings of this chapter show that although these two crises could not have been predicted in time, the existing business continuity plan—previously developed as a result of business impact analysis and risk assessment—helped the company survive and come out more robust in the face of competition.