Identification Performance Fields in Ground-Handling Operations to Corporate Performance

Ground-handling services contribute the enabling ground and flight-related activities to be carried out effectively. This study presents ergonomic risk factors which have impact on operational performance of ground-handling services. Identified performance fields are including risk factors which have considerable potential to impact on corporate performance. Ergonomic-related identified performance fields are presented with a taxonomy which is basically focused on ground-handling services may create available conditions for errors. This taxonomy helps to improve awareness level of performance fields to improve corporate sustainability in airport ground operations. Classifying risk factors can be a valuable tool for managers to efficiently allocate resources and timely address potential issues. It also helps create an operational environment that is conducive to identifying all sources of risk.