Evaluating Public Transport Development Projects by Multi-criteria Methods

Developing transport systems has been a continuous challenge to satisfy all preferences of stakeholders. The high strategic level decision-making process must be done using multi-criteria decision-making (MCDM) like analytic hierarchy process (AHP) since it requires building a model based on the current conditions, particularly in transportation engineering. This chapter is based on a survey carried out from a questionnaire that involved 20 passengers and 20 experts specifying the analysis of the supply quality in Budapest city. This reshapes the public transportation system in the city and makes the public transportation system more efficient and effective by evaluating and improving customer satisfaction with public transportation. This also provides some recommendations in order to improve the quality of services as well.