Teleworking Experiences During the Pandemic Among Managers of Clothing Trade Stores

The resources presented derive from a broader research carried out in 2021 in several Portuguese clothing retailers. This chapter examines the results of the working conditions reported by a group of managers during the pandemic context, namely what was the experience of working in a teleworking scheme during the periods of mandatory confinement and returning to work in the store with all the contingency measures required by law to prevent contamination by Covid-19. The approach took into account different data collection procedures, namely the analysis of the contingency measures adopted in 2020 and 2021, the questionnaire on working conditions, and the testimonies collected through interviews with managers on their personal experience of teleworking during this period. The results show that the majority of respondents consider the working conditions to be favourable, indicating the company’s constant concern about hazards and compliance with established safety rules and procedures, especially during the most critical period of the pandemic. The teleworking experience was more positive in the second period of mandatory confinement, due to the learning process when the pandemic broke out.