Categorizing and Ranking Comfort Design Requirements of Transportation Buses in India

Buses are the one of the main sources of public transportation in Rural and Urban India of mass use. Main intention of this study was to survey the customers of transportation buses and recognize their problems and needs. Around 150 consumers participated in the survey with age group of 18–60 years who use to travel a distance up to 100 km Range. All concerns and needs are then arranged in a manner to categories and ranked which will be useful for resolution. The study revealed that, there are while few problems which were observed with specific class of occupant while others are global is-sues. Based upon the study corrective actions were proposed to provide comfort design to facilitate uplift the travel experience with safety.