Innovating Processes to Mitigate the New Emergencies: Proposal for a Collaborative Approach to Maintenance in the Archaeological Park of Pompei

The COVID-19 pandemic, which has interrupted and slowed down the fruition of the built environment, had a significant impact on the regular planning of maintenance activities. The research is in the field of heritage maintenance and management, with particular reference to the facilities to support the fruition of archaeological sites. The paper discusses innovative procedures and methods, with the involvement of citizens and tourists, for archaeological area maintenance. The common citizen becomes, in continuity with the contents of the Faro Convention, the guardian of the built environment, in contexts where planned maintenance is struggling to become an established practice. The methodology provides an analysis of stakeholders to identify the contribution they can make to the maintenance process and their needs, the analysis and identification of the requirements that have emerged as a result of the current pandemic situation, and the critical elements of the building system. The case study concerns the buildings that support the fruition of the Archaeological Park of Pompeii. The result is a framework of actions that through the involvement of common knowledge can improve the maintenance service to preserve the identity of the built heritage and at the same time generate knowledge and awareness of the community.