Does Organizational Culture Moderate the Relationship Between Business Process Reengineering and Business Value in the UAE Banking Industry

The objective is to identify the proposed model containing moderating effect of organisational culture on the relationship between business process reengineering and business value for the banking sector in the UAE. The business reengineering process and its strategical implementation with moderating effect of organisational culture to improve business value have never been considered before for the research, specifically in the banking sector of the UAE. A total of 112 bank branches in Dubai UAE were selected as the research population. A quantitative research technique and cluster sampling were used with descriptive, causal, and exploratory designs. A valid sample size of 263 respondents was used to evaluate the model and moderator using SPSS and Hayes Process Macro. The findings revealed a positive significant direct relationship between business process reengineering and business value and a positive significant direct relationship between organisational culture and business value. In contrast, the moderating effect of organisational culture was found to strengthen the relationship between business process reengineering and BV. Data collected in the banking sector only limits the generalizability. Future research should explore other sectors and the different BPR constructs. Redesigning a business is crucial with time expansion; this research will benefit the banking sector by enhancing the knowledge to significantly boost performance in essential areas, including service, quality, cost, and speed.