The International Telecommunications Union recently revealed that women and older persons experience digital inequity to a greater extent than other groups in society; they either lack access to technologies or are often not benefitting fully from the opportunities provided by technological progress. Even in Sri Lanka, it was found that some elders were not digital-savvy due to lack of devices, others had to depend on children or grandchildren to handle technological devices, and some elders are suffering from vision problems and physical discomfort in handling devices. Hence, this phenomenological study intends to explore barriers encountered by elderly persons in adopting ICT, with reference to the elderly teachers in Sri Lanka. By using a purposive sampling method, ten elderly teachers were interviewed to collect data, and findings were presented thematically. The findings were categorized into four major thematic barriers as (1) phycological barriers consisting of sub-themes of fear of technology, lack of interest in using ICT, privacy issues associated with ICT, and absence of real need to utilize ICT; (2) physical barriers including of sub-themes of busy with daily routine, unavailability of internet services, health issues, technical difficulties, and financial constraints; (3) lack of experience organized under sub-themes of lack of knowledge about the devices and services, lack of experience with devices and tools, and unawareness of corrective actions; and (4) limited support comprising sub-themes of lack of opportunities to learn ICT, English language barrier, and resistance from family. Ramifications derived from the findings will be useful for public policy formulators, technology designers, telecommunication providers, and elderly people.

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Barriers in Adopting Information and Communication Technology Among Elderly

  • L. A. Pavithra Madhuwanthi,
  • K. A. D. D. K. Ranjith

摘要

The International Telecommunications Union recently revealed that women and older persons experience digital inequity to a greater extent than other groups in society; they either lack access to technologies or are often not benefitting fully from the opportunities provided by technological progress. Even in Sri Lanka, it was found that some elders were not digital-savvy due to lack of devices, others had to depend on children or grandchildren to handle technological devices, and some elders are suffering from vision problems and physical discomfort in handling devices. Hence, this phenomenological study intends to explore barriers encountered by elderly persons in adopting ICT, with reference to the elderly teachers in Sri Lanka. By using a purposive sampling method, ten elderly teachers were interviewed to collect data, and findings were presented thematically. The findings were categorized into four major thematic barriers as (1) phycological barriers consisting of sub-themes of fear of technology, lack of interest in using ICT, privacy issues associated with ICT, and absence of real need to utilize ICT; (2) physical barriers including of sub-themes of busy with daily routine, unavailability of internet services, health issues, technical difficulties, and financial constraints; (3) lack of experience organized under sub-themes of lack of knowledge about the devices and services, lack of experience with devices and tools, and unawareness of corrective actions; and (4) limited support comprising sub-themes of lack of opportunities to learn ICT, English language barrier, and resistance from family. Ramifications derived from the findings will be useful for public policy formulators, technology designers, telecommunication providers, and elderly people.