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<p>The collaboration between the business and IT departments is crucial for digital transformation. Companies are establishing IT business partner organizations (ITBPOs) to enable this collaboration and communication at eye level in a&#xa0;structured manner. This article aims to understand the challenges of ITBPOs in companies and derive relevant success factors. Case studies with two companies identifiy the “quality of work results” and “collaboration within the ITBPO and at the interfaces with the IT department and the business” as key challenges. In order to overcome these, the article shows three approaches based on the 17&#xa0;identified success factors for how companies can establish an effective ITBPO in the long term: Governance as an ITBPO framework, structured dialogues for communication, enterprise architecture management for results consolidation and tracking. This provides practitioners with recommendations for the implementation of ITBPO in the company. In addition, the article expands the research on the interface between business and IT and offers insights into the creation of an effective IT-business partnership.</p>

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Partnerschaft auf Augenhöhe: Faktoren für eine erfolgreiche Gestaltung der IT-Business-Partner-Organisation

  • 期刊论文

  • 出版模式：

    开放获取

  • 发表日期：

    2025年3月3日

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  • Constanze Riedinger,
  • Christopher Rentrop,
  • Melanie Huber,
  • Stephan Zimmermann

摘要

The collaboration between the business and IT departments is crucial for digital transformation. Companies are establishing IT business partner organizations (ITBPOs) to enable this collaboration and communication at eye level in a structured manner. This article aims to understand the challenges of ITBPOs in companies and derive relevant success factors. Case studies with two companies identifiy the “quality of work results” and “collaboration within the ITBPO and at the interfaces with the IT department and the business” as key challenges. In order to overcome these, the article shows three approaches based on the 17 identified success factors for how companies can establish an effective ITBPO in the long term: Governance as an ITBPO framework, structured dialogues for communication, enterprise architecture management for results consolidation and tracking. This provides practitioners with recommendations for the implementation of ITBPO in the company. In addition, the article expands the research on the interface between business and IT and offers insights into the creation of an effective IT-business partnership.