Von manuell zu maschinell: Erfolgsfaktoren bei der Einführung automatisierter Führungssysteme

To ensure the successful introduction of an information system, success factors in organizations should be taken into account. This also applies to automated leadership systems, which can be regarded as information systems in the human resources sector. In automated leadership, intelligent agents take over leadership tasks that were previously performed by humans. These can be, for example, tasks such as task allocation or performance feedback to employees. A significant use of automated leadership can be seen in gig economy companies such as MTurk. In conventional organizations, its use has so far been less widespread. The increasing shift towards independent working with digital media in the home office means that the use of automated leadership systems in traditional companies is fundamentally possible. In order to ensure the successful implementation of this technology in traditional companies in the future, this article examines the success factors for the implementation of automated leadership. To this end, qualitative, semi-standardized interviews were conducted with 24 German leaders. The results of the study show that user acceptance plays a central role. By applying the insights gained in practice, companies can successfully manage their transformation towards automation through leadership systems.