Die Nutzung von ChatGPT in Unternehmen: Ein Fallbeispiel zur Neugestaltung von Serviceprozessen
摘要
Large Language Models (LLMs) are revolutionising the way texts and even software are written. In this article we will focus on the use of ChatGPT in companies. The emphasis is on a case study for redesigning service processes that was developed together with a medium-sized software company. We show how LLMs can transform business processes and what the economic impact is.