The role of artificial intelligence solutions in contemporary marketing shifts: Evidence and analysis from advanced digital environments
摘要
The main objective of this study is to explore the solutions of artificial intelligence (AI) and their role in reshaping modern marketing orientations. To accomplish this objective, technological leaps were deconstructed, and the impact of accelerated intelligent transformations was analyzed across five key themes: the advertising industry, retail commerce, customer service, and customer relationship management (CRM). The final theme was privacy and data security as pressing ethical concerns that must be considered when using AI. The study explains how intelligent applications enhance cognitive abilities to understand customer preferences and requirements, thereby improving audience targeting, building smooth, enjoyable purchasing journeys, redefining traditional service models, and establishing a new phase of strong customer relationships through personalized, individualized experiences. Furthermore, it demonstrates the support that intelligent technologies provide to customers in protecting their data and privacy. The analysis draws on the latest developments in academic research and professional fieldwork, enhanced with examples from advanced digital environments and pragmatic interpretations of the implications of adapting these solutions for marketing practices. By linking theoretical concepts to applied contexts, this study proposes practical solutions and recommendations for the dissemination of AI applications in contemporary marketing strategies.