Scholarlink

<p>This study explores the key factors influencing emotional intelligence among information technology (IT) professionals in hybrid work environments and their impact on performance and interpersonal dynamics. Utilizing a mixed model approach, the study analyzed data from 422 valid responses, identifying six critical factors through exploratory factor analysis (EFA), which were subsequently validated using confirmatory factor analysis (CFA). Complementing this, a fuzzy linguistic scale facilitated pairwise comparisons of these factors, with inputs drawn from 15 experts possessing over 10 years of industry experience. The findings highlight Trustworthiness, Interpersonal influence and Adaptability as critical causal factors shaping the dimensions of emotional intelligence, notably Emotional clarity and Self-expression, which substantially enhance decision-making, collaboration and job performance. The research provides actionable insights for organizations to develop tailored training programs aimed at fostering key emotional intelligence factors, thereby improving productivity and interpersonal effectiveness. By integrating EFA, CFA and fuzzy DEMATEL, this research provides a novel framework for understanding emotional intelligence in hybrid work contexts. It offers both theoretical contributions to the emotional intelligence literature and actionable strategies for organizations seeking to enhance their employees' emotional intelligence.</p>

错误：搜索内容不能为空，请输入英文关键词
错误：关键词超出字数限制，请精简
高级检索

Beyond technical skills: a fuzzy DEMATEL analysis of emotional intelligence and its impact on IT professionals’ performance in hybrid work settings

  • 期刊论文

  • 出版模式：

    开放获取

  • 发表日期：

    2025年4月16日

查看全文
  • Jasleen Kaur,
  • Anushree Chauhan

摘要

This study explores the key factors influencing emotional intelligence among information technology (IT) professionals in hybrid work environments and their impact on performance and interpersonal dynamics. Utilizing a mixed model approach, the study analyzed data from 422 valid responses, identifying six critical factors through exploratory factor analysis (EFA), which were subsequently validated using confirmatory factor analysis (CFA). Complementing this, a fuzzy linguistic scale facilitated pairwise comparisons of these factors, with inputs drawn from 15 experts possessing over 10 years of industry experience. The findings highlight Trustworthiness, Interpersonal influence and Adaptability as critical causal factors shaping the dimensions of emotional intelligence, notably Emotional clarity and Self-expression, which substantially enhance decision-making, collaboration and job performance. The research provides actionable insights for organizations to develop tailored training programs aimed at fostering key emotional intelligence factors, thereby improving productivity and interpersonal effectiveness. By integrating EFA, CFA and fuzzy DEMATEL, this research provides a novel framework for understanding emotional intelligence in hybrid work contexts. It offers both theoretical contributions to the emotional intelligence literature and actionable strategies for organizations seeking to enhance their employees' emotional intelligence.