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Background <p>Artificial intelligence has begun to find its way into hospital management, where it is used to ease tasks, such as allocating resources, coordinating workflows and handling data. For physicians, who directly experience effects of management systems, their perspectives are critical to whether AI tools can be meaningfully adopted and integrated. Yet research in this area has tended to remain on clinical side, with far less attention given to how physicians perceive and respond to AI in hospital management.</p> Objective <p>This study aims to examine how physicians in China perceive, experience, evaluate use of artificial intelligence in hospital management. It seeks identify potential application scenarios, highlight factors that facilitate or hinder integration, explore differences across physician groups.</p> Methods <p>The study used qualitative approach, with semi-structured interviews involving 25 practicing physicians in China. Data were analysed in NVivo with reflexive thematic analysis, carried out in six steps.</p> Results <p>The study identified four main themes about physicians’ views on artificial intelligence in hospital management: potential of AI applications, factors that drive use, barriers to use, and integration strategies, along with 12 related subthemes.</p> Conclusion <p>This study points out both opportunities and challenges in bringing artificial intelligence into hospital management. AI shows clear potential to improve efficiency and support institutional and digital transformation, but its use is limited by weak infrastructure, financial constraints and cultural resistance. Physicians’ attitudes also differ by role, hospital level, age, experience and views on risk. Because this study uses purposive sampling, a cross-sectional design and includes only physicians, the generalizability of the findings is limited.</p>

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Physicians’ perceptions and attitudes on artificial intelligence in hospital management: a qualitative study

  • 期刊论文

  • 出版模式：

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  • 发表日期：

    2025年11月27日

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  • Xizhen Zhou,
  • Nazean Jomhari,
  • Nik Daliana Nik Farid,
  • Yiming Xing

摘要

Background

Artificial intelligence has begun to find its way into hospital management, where it is used to ease tasks, such as allocating resources, coordinating workflows and handling data. For physicians, who directly experience effects of management systems, their perspectives are critical to whether AI tools can be meaningfully adopted and integrated. Yet research in this area has tended to remain on clinical side, with far less attention given to how physicians perceive and respond to AI in hospital management.

Objective

This study aims to examine how physicians in China perceive, experience, evaluate use of artificial intelligence in hospital management. It seeks identify potential application scenarios, highlight factors that facilitate or hinder integration, explore differences across physician groups.

Methods

The study used qualitative approach, with semi-structured interviews involving 25 practicing physicians in China. Data were analysed in NVivo with reflexive thematic analysis, carried out in six steps.

Results

The study identified four main themes about physicians’ views on artificial intelligence in hospital management: potential of AI applications, factors that drive use, barriers to use, and integration strategies, along with 12 related subthemes.

Conclusion

This study points out both opportunities and challenges in bringing artificial intelligence into hospital management. AI shows clear potential to improve efficiency and support institutional and digital transformation, but its use is limited by weak infrastructure, financial constraints and cultural resistance. Physicians’ attitudes also differ by role, hospital level, age, experience and views on risk. Because this study uses purposive sampling, a cross-sectional design and includes only physicians, the generalizability of the findings is limited.