Scholarlink

Introduction <p>Patient satisfaction is important for chronic care quality; however limited evidence exists regarding satisfaction patterns and demographic predictors among outpatients with chronic illnesses in Saudi Arabia. This study investigated patient satisfaction levels and identified demographic factors affecting satisfaction in chronic care settings.</p> Methods <p>A cross-sectional survey was conducted among 397 outpatients with chronic illnesses attending healthcare facilities in Medina, Saudi Arabia (August–September 2024). The validated Patient Satisfaction Questionnaire Short Form (PSQ-18) was administered electronically in Arabic and English. Demographic predictors were analyzed using ordinal logistic regression with satisfaction tertiles. Doctor-patient interaction correlations were assessed using Spearman coefficients.</p> Results <p>Participants included 213 females (53.6%) and 184 males (46.4%), with median age 45&#xa0;years. Overall PSQ-18 satisfaction score was 64.4% of maximum possible. Age was the primary satisfaction predictor, with patients aged 45–60&#xa0;years showing 2.31 times higher odds of superior satisfaction compared to younger patients (18–30&#xa0;years, <i>P</i>-value = 0.010). Doctor-patient interaction measures showed strong correlations with overall satisfaction: physical comfort (<i>ρ</i> = 0.635), respect and empathy (<i>ρ</i> = 0.602), and comfort asking questions (<i>ρ</i> = 0.500, all <i>P</i>-value &lt; 0.001). Gender and employment status showed no significant associations with satisfaction levels. Accessibility and convenience scored lowest (60% satisfaction), while interpersonal manner, communication, and financial aspects achieved highest scores (70% satisfaction).</p> Conclusions <p>Age-appropriate care delivery and enhanced doctor-patient interactions represent the most promising targets for improving chronic care satisfaction. Healthcare systems should prioritize interpersonal care training and accessibility improvements to optimize patient experiences across all age groups.</p>

错误：搜索内容不能为空，请输入英文关键词
错误：关键词超出字数限制，请精简
高级检索

Determinants of patient satisfaction among outpatients with chronic illnesses in the region of medina, Saudi Arabia: a cross-sectional study

  • 期刊论文

  • 出版模式：

    开放获取

  • 发表日期：

    2025年7月14日

查看全文
  • Mustafa S. Alhasan,
  • Ibrahim M. Alahmadi,
  • Hassan F. Alhilali,
  • Nawaf M. Alyoubi,
  • Nasser A. Alkhoriji,
  • Ahmad M. Aljazairi,
  • Basil M. Othman,
  • Abdulrahim M. Alshehri,
  • Mohammad O. Alhejaili,
  • Baraa Alhejaili,
  • Omar I. Alanazi,
  • Ahmed Y. Azzam,
  • Ayman S. Alhasan

摘要

Introduction

Patient satisfaction is important for chronic care quality; however limited evidence exists regarding satisfaction patterns and demographic predictors among outpatients with chronic illnesses in Saudi Arabia. This study investigated patient satisfaction levels and identified demographic factors affecting satisfaction in chronic care settings.

Methods

A cross-sectional survey was conducted among 397 outpatients with chronic illnesses attending healthcare facilities in Medina, Saudi Arabia (August–September 2024). The validated Patient Satisfaction Questionnaire Short Form (PSQ-18) was administered electronically in Arabic and English. Demographic predictors were analyzed using ordinal logistic regression with satisfaction tertiles. Doctor-patient interaction correlations were assessed using Spearman coefficients.

Results

Participants included 213 females (53.6%) and 184 males (46.4%), with median age 45 years. Overall PSQ-18 satisfaction score was 64.4% of maximum possible. Age was the primary satisfaction predictor, with patients aged 45–60 years showing 2.31 times higher odds of superior satisfaction compared to younger patients (18–30 years, P-value = 0.010). Doctor-patient interaction measures showed strong correlations with overall satisfaction: physical comfort (ρ = 0.635), respect and empathy (ρ = 0.602), and comfort asking questions (ρ = 0.500, all P-value < 0.001). Gender and employment status showed no significant associations with satisfaction levels. Accessibility and convenience scored lowest (60% satisfaction), while interpersonal manner, communication, and financial aspects achieved highest scores (70% satisfaction).

Conclusions

Age-appropriate care delivery and enhanced doctor-patient interactions represent the most promising targets for improving chronic care satisfaction. Healthcare systems should prioritize interpersonal care training and accessibility improvements to optimize patient experiences across all age groups.