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<p>Poor doctor-patient communication significantly contributes to patient dissatisfaction. This study investigates the impact of doctor-patient communication quality on patient satisfaction to guide medical education, clinical training, and hospital management improvements. Using validated questionnaires, we found a significant positive correlation between overall communication quality and patient satisfaction (<i>r</i> = 0.539, <i>p</i> &lt; 0.001). Specifically, dimensions of medical information communication (<i>r</i> = 0.530, <i>p</i> &lt; 0.001) and communication skills (<i>r</i> = 0.417, <i>p</i> &lt; 0.001) were significantly correlated with patient satisfaction, whereas cognitive and emotional communication dimensions were not significantly correlated. Regression analysis further demonstrated communication satisfaction as a reliable predictor of patient satisfaction (R² = 0.287, <i>p</i> &lt; 0.001). We recommend enhancing healthcare providers’ communication skills and detailed medical information disclosure through targeted training programs. Emphasizing patient-centered communication strategies can substantially improve patient satisfaction and reduce doctor-patient disputes.</p>

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The impact of doctor-patient communication on patient satisfaction in outpatient settings: implications for medical training and practice

  • 期刊论文

  • 出版模式：

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  • 发表日期：

    2025年6月4日

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  • Xinyi Chen,
  • Chang Liu,
  • Pengpeng Yan,
  • Hanle Wang,
  • Jingjie Xu,
  • Ke Yao

摘要

Poor doctor-patient communication significantly contributes to patient dissatisfaction. This study investigates the impact of doctor-patient communication quality on patient satisfaction to guide medical education, clinical training, and hospital management improvements. Using validated questionnaires, we found a significant positive correlation between overall communication quality and patient satisfaction (r = 0.539, p < 0.001). Specifically, dimensions of medical information communication (r = 0.530, p < 0.001) and communication skills (r = 0.417, p < 0.001) were significantly correlated with patient satisfaction, whereas cognitive and emotional communication dimensions were not significantly correlated. Regression analysis further demonstrated communication satisfaction as a reliable predictor of patient satisfaction (R² = 0.287, p < 0.001). We recommend enhancing healthcare providers’ communication skills and detailed medical information disclosure through targeted training programs. Emphasizing patient-centered communication strategies can substantially improve patient satisfaction and reduce doctor-patient disputes.