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Background <p>Workplace violence (WPV) against healthcare workers (HCWs)is a global issue. Resilience, a constructive psychological resource, can help HCWs better cope with WPV. This study examined resilience levels and factors influencing HCWs exposed to WPV.</p> Methods <p>Using a convenience sampling method, 180 HCWs from two tertiary hospitals in Shanghai completed a self-administered questionnaire assessing demographic characteristics, hospital WPV, social support, general self-efficacy, emotion regulation, and resilience. Data were collected using the Questionnaire Star platform and analyzed using SPSS 27.0 software.</p> Results <p>Over the past 12 months, verbal violence being the most prevalent (90.0%) among HCWs who have experienced WPV. Participants had high resilience scores (70.21 ± SD 12.255). Linear regression analysis demonstrated that self-efficacy (<i>β</i> = 0.363, <i>P</i> &lt; 0.001) and cognitive reappraisal (<i>β</i> = 0.312, <i>P</i> &lt; 0.001) positively affected resilience.</p> Conclusions <p>The prevalence of WPV among HCWs was high. Although their resilience levels were strong, further reinforcement is needed by enhancing self-efficacy and fostering an adaptive cognitive perspective. This study suggests that self-efficacy and cognitive reappraisal are key intervention focal points that contribute to the resilience of HCWs exposed to WPV.</p>

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Resilience of healthcare workers facing workplace violence in Shanghai: a cross-sectional study

  • 期刊论文

  • 出版模式：

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  • 发表日期：

    2025年12月3日

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  • Tingting Wang,
  • Jing Liu,
  • Jinxia Jiang,
  • Xianliang Liu,
  • Runa Zhang,
  • Zihe Song,
  • Xia Duan

摘要

Background

Workplace violence (WPV) against healthcare workers (HCWs)is a global issue. Resilience, a constructive psychological resource, can help HCWs better cope with WPV. This study examined resilience levels and factors influencing HCWs exposed to WPV.

Methods

Using a convenience sampling method, 180 HCWs from two tertiary hospitals in Shanghai completed a self-administered questionnaire assessing demographic characteristics, hospital WPV, social support, general self-efficacy, emotion regulation, and resilience. Data were collected using the Questionnaire Star platform and analyzed using SPSS 27.0 software.

Results

Over the past 12 months, verbal violence being the most prevalent (90.0%) among HCWs who have experienced WPV. Participants had high resilience scores (70.21 ± SD 12.255). Linear regression analysis demonstrated that self-efficacy (β = 0.363, P < 0.001) and cognitive reappraisal (β = 0.312, P < 0.001) positively affected resilience.

Conclusions

The prevalence of WPV among HCWs was high. Although their resilience levels were strong, further reinforcement is needed by enhancing self-efficacy and fostering an adaptive cognitive perspective. This study suggests that self-efficacy and cognitive reappraisal are key intervention focal points that contribute to the resilience of HCWs exposed to WPV.