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<p>The organizational innovation and prosperity are related to organizational members’ loyalty and positive contribution behavior. However, in a competitive environment, silence behavior (SB) that is considered negative behavior of members may have a fatal impact on the organization. In relation to this, we emphasize that the negative aspects of SB on organizations are gradually worsening. Silence is lowering the positive organizational climate, creative behavior, cohesion, and innovative organizational strategy, ultimately hindering the organization’s innovation and development. In fact, negative factors affecting SB have been verified through previous studies. However, this study uses negative workplace gossip (NWG) as an important antecedent variable to examine its impact on SB. Currently, empirical research on NWG is insufficient, and furthermore, empirical research on how NWG causes SB is even more insufficient. This shows the difference from previous studies and will contribute to expanding the research fields on NWG and SB. Drawing on Conservation of Resources (COR) theory and Self-Determination Theory (SDT), we move beyond simple causal analysis to verify the psychological process by which NWG induces SB. In addition, we verified the process by which NWG induces SB. In this regard, we identified the mediating role of psychological distress (PD). In addition, we focused on the interaction between PD and emotional exhaustion (EE) in relation to the increased influence of PD on SB. To verify the research hypotheses, we conducted an empirical study targeting 366 members from small and medium-sized enterprises (SMEs) in China. According to the results, negative gossip behavior showed no significant correlation with SB, and further analysis revealed that the full mediating effect of PD on the relationship between NWG and SB was significant. Additionally, EE noticeably moderates the mediating role of PD between NWG and SB. Overall, this study emphasized the negative aspects of SB as a variable that hinders organizational innovation, while contributing to clarifying and verifying the process by which SB occurs. It also contributed to filling the existing theoretical and practical gap by investigating the relationship between NWG and negative acts of SB.</p>

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Approaching to the roles of negative workplace gossip on silence behavior via psychological distress: the moderated mediation effect of emotional exhaustion

  • 期刊论文

  • 出版模式：

    开放获取

  • 发表日期：

    2026年7月6日

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  • Jiaxing Du,
  • Wei Liu,
  • Xiu Jin

摘要

The organizational innovation and prosperity are related to organizational members’ loyalty and positive contribution behavior. However, in a competitive environment, silence behavior (SB) that is considered negative behavior of members may have a fatal impact on the organization. In relation to this, we emphasize that the negative aspects of SB on organizations are gradually worsening. Silence is lowering the positive organizational climate, creative behavior, cohesion, and innovative organizational strategy, ultimately hindering the organization’s innovation and development. In fact, negative factors affecting SB have been verified through previous studies. However, this study uses negative workplace gossip (NWG) as an important antecedent variable to examine its impact on SB. Currently, empirical research on NWG is insufficient, and furthermore, empirical research on how NWG causes SB is even more insufficient. This shows the difference from previous studies and will contribute to expanding the research fields on NWG and SB. Drawing on Conservation of Resources (COR) theory and Self-Determination Theory (SDT), we move beyond simple causal analysis to verify the psychological process by which NWG induces SB. In addition, we verified the process by which NWG induces SB. In this regard, we identified the mediating role of psychological distress (PD). In addition, we focused on the interaction between PD and emotional exhaustion (EE) in relation to the increased influence of PD on SB. To verify the research hypotheses, we conducted an empirical study targeting 366 members from small and medium-sized enterprises (SMEs) in China. According to the results, negative gossip behavior showed no significant correlation with SB, and further analysis revealed that the full mediating effect of PD on the relationship between NWG and SB was significant. Additionally, EE noticeably moderates the mediating role of PD between NWG and SB. Overall, this study emphasized the negative aspects of SB as a variable that hinders organizational innovation, while contributing to clarifying and verifying the process by which SB occurs. It also contributed to filling the existing theoretical and practical gap by investigating the relationship between NWG and negative acts of SB.