Beyond digital literacy: a structural model analysis of technology acceptance among Elderly persons
摘要
With the continued integration of digital technologies into daily life, Elderly persons in urban India are presented with opportunities and barriers to use digital technologies. While digital literacy is often argued to be the means to bridge the digital divide, is it enough to ensure that the use of digital technologies actually happens? This research identifies the factors associated with Elderly persons’ behavioural intention to use digital technologies, leveraging the technology acceptance model (TAM) and structural equation modelling (SEM). Results from the study indicate that Perceived Ease Of Use (PEOU), Perceived Usefulness (PU), and Attitude Toward Use (ATU) predict adoption, but that digital literacy does not predict behavioural intention, challenging the assumption that simply providing Elderly persons with skills leads to higher rates of adoption. Further multi-group invariance analysis reveals that both older men and women exhibit similar adoption patterns, with no significant differences based on gender. The models draw upon studies conducted elsewhere in the world without disregarding barriers specific to India related to infrastructure, socioeconomic status, and cultural ways of knowing. The basis of this research calls for designing for ease of use that meets the needs of older adult populations and suggests that an option to consider, beyond digital literacy programmes, is to provide culturally relevant and user-friendly interventions that facilitate meaningful engagement with digital technologies. This research base can provide some direction for policy, urban governance, and technology design for the growing older adult populations globally, as well as in India.