Scholarlink

<p>Healthcare managers and healthcare workers play a significant role in the provision of quality healthcare services. Unmet management expectations among healthcare workers lead to numerous problems. There is no scale to measure healthcare workers’ expectations and perceptions of managers. The aim of this study is to develop a scale to determine healthcare workers’ expectations and perceptions of managers, to determine the extent to which these expectations are met and whether they vary according to demographic data, and to reveal their effects on job satisfaction. In this methodological study, we adopted Boateng’s three-main-and-nine-sub-stage scale development and evaluation approach. We conducted this study between October 2023 and June 2024 with 311 healthcare workers employed at public and private healthcare institutions in Kırşehir. The Expectation-Perception Scale in Health Management consists of 22 items and 5 factors with high reliability (Cronbach’s Alpha: 0.95). Confirmatory factor analysis has confirmed good fit and validity. This study has confirmed that the expectation-perception scale is a valid and reliable scale in health management. The scale developed in this study can be used as a tool to evaluate and improve management performance in healthcare institutions.</p>

错误：搜索内容不能为空，请输入英文关键词
错误：关键词超出字数限制，请精简
高级检索

Measuring the effects of health workers’ expectations and perceptions towards managers on their job satisfaction: a scale development and evaluation study

  • 期刊论文

  • 出版模式：

    开放获取

  • 发表日期：

    2026年3月19日

查看全文
  • Ayşegül Turan,
  • Furkan Turan

摘要

Healthcare managers and healthcare workers play a significant role in the provision of quality healthcare services. Unmet management expectations among healthcare workers lead to numerous problems. There is no scale to measure healthcare workers’ expectations and perceptions of managers. The aim of this study is to develop a scale to determine healthcare workers’ expectations and perceptions of managers, to determine the extent to which these expectations are met and whether they vary according to demographic data, and to reveal their effects on job satisfaction. In this methodological study, we adopted Boateng’s three-main-and-nine-sub-stage scale development and evaluation approach. We conducted this study between October 2023 and June 2024 with 311 healthcare workers employed at public and private healthcare institutions in Kırşehir. The Expectation-Perception Scale in Health Management consists of 22 items and 5 factors with high reliability (Cronbach’s Alpha: 0.95). Confirmatory factor analysis has confirmed good fit and validity. This study has confirmed that the expectation-perception scale is a valid and reliable scale in health management. The scale developed in this study can be used as a tool to evaluate and improve management performance in healthcare institutions.