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<p>This article examines the impact of Business Process Outsourcing (BPO) on women employed in administrative roles, with particular attention to gendered suppression and racialization within the digital gig economy. The study focuses on key outcome variables such as wage disparities, limited leadership mobility, and restricted career progression in Zimbabwe. A statistically selected sample of 50 participants was surveyed over a two-month period. Findings reveal that while women are overrepresented in the sector, their contributions remain undervalued, reinforcing structural inequalities. Drawing on an intersectional feminist framework, the study explores both the nature of work performed by women in the BPO sector and the societal perceptions surrounding it. The article concludes by recommending that institutions should actively acknowledge and address gendered labour inequalities, and consider pathways for women’s advancement particularly in a sector marked by precarity and informalization.</p>

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Precarious Progress: Women and Work in Zimbabwe’s Business Process Outsourcing Industry

  • 期刊论文

  • 发表日期：

    2025年11月24日

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  • Rutendo Faith Gandidze

摘要

This article examines the impact of Business Process Outsourcing (BPO) on women employed in administrative roles, with particular attention to gendered suppression and racialization within the digital gig economy. The study focuses on key outcome variables such as wage disparities, limited leadership mobility, and restricted career progression in Zimbabwe. A statistically selected sample of 50 participants was surveyed over a two-month period. Findings reveal that while women are overrepresented in the sector, their contributions remain undervalued, reinforcing structural inequalities. Drawing on an intersectional feminist framework, the study explores both the nature of work performed by women in the BPO sector and the societal perceptions surrounding it. The article concludes by recommending that institutions should actively acknowledge and address gendered labour inequalities, and consider pathways for women’s advancement particularly in a sector marked by precarity and informalization.