Scholarlink

<p>Intelligence-led policing depends on community cooperation, which in turn depends on trust. This study examines whether community-police feedback mechanisms in Anambra State, Nigeria, are building that trust. Drawing on procedural justice theory, a mixed-methods design combined survey data from 216 respondents across two high-crime Local Government Areas with qualitative interviews with senior police officers. The findings reveal a paradox: approximately 70% of respondents believe feedback mechanisms improve police responsiveness, yet over 72% report negative experiences when providing feedback. Communication platforms were widely recognised (69–81% approval), but the lived experience of using them was undermined by poor follow-up, lack of transparency, and institutional distrust. Feedback was associated with perceived responsiveness but showed no measurable impact on crime reduction metrics. The study concludes that feedback channels are necessary but insufficient for building police legitimacy and recommends to focus on quality of institutional responsiveness.</p>

错误：搜索内容不能为空，请输入英文关键词
错误：关键词超出字数限制，请精简
高级检索

The limits of procedural justice in low-trust policing contexts: evidence from Nigeria

  • 期刊论文

  • 发表日期：

    2026年5月25日

查看全文
  • Chukwuma Madu,
  • Nkechi Idoko,
  • Ifoh Kingsley,
  • Ikechukwu Emeh

摘要

Intelligence-led policing depends on community cooperation, which in turn depends on trust. This study examines whether community-police feedback mechanisms in Anambra State, Nigeria, are building that trust. Drawing on procedural justice theory, a mixed-methods design combined survey data from 216 respondents across two high-crime Local Government Areas with qualitative interviews with senior police officers. The findings reveal a paradox: approximately 70% of respondents believe feedback mechanisms improve police responsiveness, yet over 72% report negative experiences when providing feedback. Communication platforms were widely recognised (69–81% approval), but the lived experience of using them was undermined by poor follow-up, lack of transparency, and institutional distrust. Feedback was associated with perceived responsiveness but showed no measurable impact on crime reduction metrics. The study concludes that feedback channels are necessary but insufficient for building police legitimacy and recommends to focus on quality of institutional responsiveness.