Proliferating in the dark: the traumatic form of content moderation in Mary South’s “You Will Never Be Forgotten”
摘要
Through a reading of American writer Mary South’s 2020 short story “You Will Never Be Forgotten”, this essay explores how the deleted content of the internet remains interwoven with the approved content of the internet through the act of content moderation. Whereas content moderation often involves sorting digital material into traumatic and non-traumatic categories, South’s story exposes how all digital content bears a traumatic distortion due to the nature of the labour required, which is traumatic not only at the level of its content, but also its form. Ultimately, South’s story reveals that deleted content does resurface in more extreme forms of expression due to moderation, and the essay catalogues various modes of the return of the repressed. It argues that content moderation ultimately limits possibilities of change by maintaining above all the form of the content, leading to the dystopian atmosphere of South’s story. The essay concludes by looking at how the process of working-through, avoided by the structure of content moderation, ultimately falls on the shoulders of the individual content moderator, as well as the reader of South’s story.