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<p>Although AI is increasingly implemented in healthcare, little is known about how the public assigns accountability to hospitals following AI-involved adverse events. We found that, compared to adverse events involving a human physician alone, participants attributed more responsibility to hospitals and reported a higher likelihood of filing a complaint and pursuing legal action when adverse events involved AI. However, when physicians interactively collaborated with AI, negative reactions toward hospitals were attenuated.</p>

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Public reactions to hospitals after adverse events involving AI

  • 期刊论文

  • 出版模式：

    开放获取

  • 发表日期：

    2026年6月16日

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  • Jungmin Choi,
  • Yeun Joon Kim,
  • Pengzhao Lyu,
  • Yingyue Luna Luan,
  • Soo Min Toh

摘要

Although AI is increasingly implemented in healthcare, little is known about how the public assigns accountability to hospitals following AI-involved adverse events. We found that, compared to adverse events involving a human physician alone, participants attributed more responsibility to hospitals and reported a higher likelihood of filing a complaint and pursuing legal action when adverse events involved AI. However, when physicians interactively collaborated with AI, negative reactions toward hospitals were attenuated.