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<p>Artificial intelligence chatbots can draft empathetic responses to cancer questions, but how patients perceive chatbot empathy remains unclear. Here, we found that people with cancer rated chatbot responses as more empathetic than physician responses. However, differences between patient and physician perceptions of empathy highlight the need for further research to tailor clinical messaging to better meet patient needs. Chatbots may be effective in generating empathetic template responses to patient questions under clinician oversight.</p>

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Patient perceptions of empathy in physician and artificial intelligence chatbot responses to patient questions about cancer

  • 期刊论文

  • 出版模式：

    开放获取

  • 发表日期：

    2025年5月13日

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  • David Chen,
  • Kabir Chauhan,
  • Rod Parsa,
  • Zhihui Amy Liu,
  • Fei-Fei Liu,
  • Ernie Mak,
  • Lawson Eng,
  • Breffni Louise Hannon,
  • Jennifer Croke,
  • Andrew Hope,
  • Nazanin Fallah-Rad,
  • Phillip Wong,
  • Srinivas Raman

摘要

Artificial intelligence chatbots can draft empathetic responses to cancer questions, but how patients perceive chatbot empathy remains unclear. Here, we found that people with cancer rated chatbot responses as more empathetic than physician responses. However, differences between patient and physician perceptions of empathy highlight the need for further research to tailor clinical messaging to better meet patient needs. Chatbots may be effective in generating empathetic template responses to patient questions under clinician oversight.